At Frozen To Home, protecting your privacy is our top priority. This Privacy Policy outlines how we collect, use, and safeguard your information. By accessing or using our services, you consent to the practices described here.

Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, delivery address, and payment details for processing orders.
  • Account Information: Username, password, and purchase history when you create an account.
How We Use Your Information

Your information is used for the following purposes:

  • To process and deliver your orders efficiently.
  • To communicate important updates, order confirmations, or promotional offers (with your consent).
  • To improve our website, services, and customer support.
  • To personalize your shopping experience.
  • To ensure fraud prevention, security, and compliance with laws.
Data Storage and Security

We implement industry-standard security measures including encryption, firewalls, and secure servers to protect your data from unauthorized access, alteration, or disclosure. While we take all reasonable precautions, please note that no online platform is entirely risk-free.

Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your login details and preferences.
  • Analyze traffic and usage patterns to improve our platform.
  • Offer relevant promotions and recommendations.

You can disable cookies via browser settings; however, certain site features may not function properly.

Sharing and Disclosure

We do not sell or rent your personal data. We may share information only in the following cases:

  • With trusted third-party service providers (such as delivery partners or payment gateways) necessary to fulfill orders.
  • When required by law, government authorities, or to protect our legal rights.
  • In case of a business transfer, such as a merger or acquisition, where user data may be part of the assets transferred.
Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. We encourage you to read their privacy policies before sharing personal data.

Children’s Privacy

Our services are not directed to individuals under 13 years of age. We do not knowingly collect data from children. If we discover such information, it will be deleted immediately.

Your Rights

You have the right to:

  • Access and review the personal information we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal information, subject to legal and contractual obligations.
  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact our support team.

Data Retention

We retain your information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Updates to Privacy Policy

We may update this policy periodically to reflect changes in technology, laws, or business practices. Any changes will be posted on this page, and significant updates may be communicated via email or notification.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: rohitpaharia37@gmail.com
Phone: +91-9990617167
Address: 287/226 2nd Floor Agarsain Market Gali Phatak Karore Near Chawri Metro Gate No-1, Delhi -110006

By using our services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Your trust is important to us at Frozen To Home.

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