Orders and Payment

All orders placed with Frozen To Home are subject to availability, acceptance, and confirmation. By placing an order, you confirm that:

• All details provided by you are accurate, complete, and current.
• You are authorized to use the payment method chosen.
• Payments can be made via Cash on Delivery (COD), credit/debit cards, UPI, or other secure payment gateways.

We reserve the right to cancel or refuse any order if fraudulent or unauthorized activity is suspected.

Delivery and Shipping

We strive to deliver all orders within the promised timeframes. However:

• Delivery times may vary due to weather, traffic, holidays, or unforeseen circumstances.
• You are responsible for providing accurate and complete delivery details.
• If delivery is missed due to incorrect information or unavailability, additional delivery charges may apply.

Returns, Refunds, and Cancellations

We maintain strict quality checks to ensure freshness and safety. Returns, refunds, and cancellations are handled as follows:

• Refunds are provided only in cases of damaged, spoiled, or incorrect products.
• Requests for returns must be raised within 24 hours of delivery, along with photo proof.
• Refunds will be processed within 7-10 business days via the original payment method.
• Orders cannot be canceled once they are packed or dispatched.

Product Usage and Responsibility

Our frozen and fresh food products must be stored and consumed as per the instructions provided. Frozen To Home will not be responsible for:

• Spoilage due to improper storage or mishandling after delivery.
• Allergic reactions or health issues if ingredients are ignored by the customer.
• Use of products beyond their recommended consumption period.

Limitation of Liability

While we make every effort to provide high-quality products and services, Frozen To Home shall not be held liable for:

• Any indirect, incidental, or consequential damages arising from the use of our services.
• Delays or failures caused by factors beyond our reasonable control.

Our liability, in any case, shall be limited to the amount paid by you for the concerned order.

User Responsibilities

By using our services, you agree to:

• Provide accurate, current, and complete information at all times.
• Maintain confidentiality of your account login credentials.
• Use the website/app only for lawful purposes and not engage in fraudulent activities.

Prohibited Activities

You agree not to:

• Violate any laws, regulations, or third-party rights.
• Misuse our website, services, or intellectual property.
• Upload harmful content such as viruses, spam, or malicious code.

Intellectual Property

All trademarks, logos, content, images, and designs displayed on our website and app are the property of Frozen To Home. Unauthorized use, reproduction, or distribution is strictly prohibited.

Privacy and Data Use

By using our services, you consent to the collection, use, and storage of your personal information as described in our Privacy Policy. We are committed to ensuring your data security and transparency.

Force Majeure

Frozen To Home shall not be liable for any failure or delay in service caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, technical failures, or pandemics.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in [Your City/State].

Amendments to Terms

We may update or modify these Terms & Conditions from time to time. Continued use of our services after changes are posted implies acceptance of the revised terms.

Contact Us

If you have questions or concerns regarding these Terms & Conditions, please contact us at:

Email: rohitpaharia37@gmail.com
Phone: +91-9990617167
Address: 287/226 2nd Floor Agarsain Market Gali Phatak Karore Near Chawri Metro Gate No-1, Delhi -110006